Summary :

Effectively execute catering orders with excellence. Prepare catering orders and deliver with superior customer service. Be an ambassador for the Chick-fil-A culture with every interaction.

Report to the Director of Operation.

Responsibilities :

• Coordinate catering orders with the Operation Manager
• Complete all set-up, preparation, delivery, and on site set-up for each catering order
• Cash out catering order upon delivery
• Update the catering Excel spreadsheet tracker
• Track inventory of catering supplies and inform of ordering needs
• Create any systems or process to improve our catering service
• Create branding materials for expansion of catering services
• Assist in Front-of-House operation tasks, including POS, preparing drinks and desserts, monitoring the dining room, and interacting with guests
• Foster and create positive guest and vendor relationships by :
• Practice the Core 4
• Looks for opportunities to deliver 2nd mile service
• Resolve guests concerns, complaints or issues promptly, competently and courteously
• Work with the kitchen team to positively resolve any operational issues

Work Breakdown :

• 80% catering preparation, delivery, and guest interaction
• 10% office hours
• 10% in-store operations

Measurable Goals :

• Catering orders are accurately fulfilled and delivered on time
• Assist in meeting annual and monthly sales goals and growth targets

Qualifications and Skills :

• Over 18 years old
• College degree in Business, Hospitality, or related field preferred
• 1-3 years of Catering or Food industry experience preferred
• Bilingual in Spanish preferred or willingness to learn
• Punctual and excellent time-management skills
• Self-motivated and deadline focused
• Familiarity with Excel
• Professional written and verbal communication skills
• Detail-oriented and able to multitask
• Able to take direction and work independently
• Able to work weekends and evenings; occasional holidays
• Physical requirements :
• Able to lift 50 lbs; occasionally
• Prolonged standing and walking
• Must have a valid Driver’s License and registered vehicle

Last updated : 2024-05-02